After a breach you can reset the same account or buy a new account. You have a limited time to reset the account at a discount. Check the time left directly on your dashboard. When the reset time ends, the Reset button disappears. To continue, you buy a new challenge at the normal price, with a new account number.
Reset time vs new challenge
| Reset (while the reset time is available) | New challenge (after the reset time ends) |
Price | 45% off the full list price | The normal price |
Account number | The same | A new one |
Addons | Kept from your original purchase | You choose them at checkout |
Result | A fresh Challenge | A new Challenge |
Example: BrightPlus $50K
While the reset time is available, a reset with no addons costs $90.75 (45% off $165).
👉 After the reset time ends, a new BrightPlus $50K challenge costs the normal $165, and you can choose your addons again.
What you can do now
Buy a new challenge from the website at the normal price. You can choose any plan, size and addons.
Check the reason of the breach on your dashboard. Read Why was my account breached?
If you think the breach or the reset time was handled wrongly, contact Support with your account number.
Good to know
Each new breach gives you a new reset time. Check it on your dashboard.
A reset is available for a breached account, whichever stage it was in. You always receive a Challenge.
You can have unlimited Evaluations at the same time, so a new challenge does not need another account to be closed.
After a hard breach, you can reset the same account or buy a new account.
Frequently asked questions
Can the Reset button come back?
No. When the reset time ends, the Reset button disappears. Each new breach gives you a new reset time, but only on an account that is trading. Check it on your dashboard.
Will my old account number come back?
No. A new challenge has a new account number.
Is the new challenge also 45% off?
No. It is the normal price.
Do my addons come with me?
No. On a new challenge you choose the addons again at checkout.
Where to go next
How do resets work and how much do they cost?
BrightPlus: prices and addons
BrightCore: prices and addons
Why was my account breached?