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If NinjaTrader, Tradovate or TradingView does not load, try these steps in order. Most connection problems are solved in the first three.

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Close the platform completely and open it again.

Try another browser or device. For example, use the web version of the platform.

Check your connection. Make sure your internet is stable and that a VPN or an ad blocker is not blocking the platform.

Log in again with the credentials on your dashboard (View Details, Credentials).

1. Close the platform completely and open it again.
2. Try another browser or device. For example, use the web version of the platform.
3. Check your connection. Make sure your internet is stable and that a VPN or an ad blocker is not blocking the platform.
4. Log in again with the credentials on your dashboard (View Details, Credentials).

- A connection problem on your side does not change your rules or your account.
- All positions close automatically at 4:45 PM ET, Monday to Friday.

The platform and the device you use (desktop, web or mobile)

- Your account number
- The platform and the device you use (desktop, web or mobile)
- A screenshot of the error

Related guides: How to connect your account to NinjaTrader, Tradovate and TradingView and Platforms: NinjaTrader, Tradovate and TradingView.

Step by step checks when NinjaTrader, Tradovate or TradingView does not open, log in or show your account.

My platform does not load: quick fixes

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My platform does not load: quick fixes

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