Your account uses real-time CME market data, and execution is simulated. If the prices stop updating or look wrong, check the following.
What to check
You signed the non-professional user declaration in Tradovate. Without it, the market data does not activate.
Your internet connection is stable, and the platform shows that it is connected to the data.
Close the platform and open it again, or log out and log in again.
Check the same instrument in another platform of your account (NinjaTrader, Tradovate or TradingView) to see if the prices are the same.
If the problem continues
Contact our Support team and send:
Your account number
The platform you use
The instrument
The time, with your time zone, when the prices stopped updating
A screenshot, if possible
The team will review it with the exact time and instrument.
Frequently asked questions
Is the market data real?
Yes. The data is real-time CME market data. Execution is simulated.
When is the market closed?
The CME session runs from 6:00 PM to 5:00 PM ET, Sunday to Friday, with a daily break from 5:00 PM to 6:00 PM ET. Prices do not update during the break.